Rocky Mountain Plumbing & Drains (“Rocky Mountain Plumbing & Drains,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request plumbing services, or otherwise interact with our business.

This Privacy Policy explains the types of information we may collect, how we may use and protect that information, and the choices you may have regarding your personal information.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal information that you voluntarily provide to us when you contact Rocky Mountain Plumbing & Drains, submit a website form, request an estimate, schedule plumbing services, call us, or otherwise communicate with us.

Depending on how you interact with us, this information may include:

• Your name
• Phone number
• Email address
• Home, property, or service address
• Information about the plumbing issue or service you are requesting
• Appointment or scheduling information
• Messages, questions, or other information you submit to us
• Other information you voluntarily provide

We ask that you do not submit sensitive personal information through website contact forms unless it is necessary for us to provide the requested service.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• Date and time of visits
• Approximate geographic location derived from an IP address
• Website interaction and usage information

We may use this information to operate our website, understand how visitors use it, diagnose technical issues, improve website performance, and evaluate our marketing efforts.

3. How We Use Your Information

We may use information collected through our website and business interactions to:

• Respond to inquiries and service requests
• Schedule and provide plumbing services
• Communicate regarding appointments, estimates, repairs, and services
• Provide customer support
• Prepare estimates or service information
• Maintain business and customer records
• Improve our website, services, and customer experience
• Understand website traffic and performance
• Protect our website and business against fraud, misuse, or security threats
• Comply with applicable laws and legal obligations
• Send marketing communications where permitted by law and, where required, with your consent

We may also use information for other purposes disclosed to you at the time it is collected.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, analyze website traffic, measure performance, and understand how visitors interact with the website.

Cookies are small data files stored on your device when you visit certain websites.

Depending on your browser, you may be able to block, delete, or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.

Third-party services used on our website may also place or access cookies according to their own privacy policies.

5. Analytics and Third-Party Services

We may use third-party providers to help us host, operate, secure, analyze, advertise, or improve our website and business.

These providers may receive or process information as necessary to perform services on our behalf. Depending on the tools enabled on our website, these services could include website hosting, analytics, advertising, form processing, scheduling, communications, spam prevention, or similar functionality.

Third-party providers maintain their own privacy practices, and we encourage you to review their privacy policies when appropriate.

6. Calls, Text Messages, and Electronic Communications

If you provide your telephone number or email address, we may use it to respond to your inquiry and communicate with you about requested plumbing services, scheduling, estimates, appointments, service updates, and related matters.

If we offer promotional text messages or marketing emails, we will provide applicable opt-out methods as required by law.

Consent to receive marketing communications is not a condition of purchasing plumbing services where prohibited by applicable law.

Message and data rates may apply to text messages depending on your mobile carrier and service plan.

7. How We Share Information

We do not sell personal information simply because you contact us for plumbing services.

We may disclose information to third parties when reasonably necessary to operate our business, including:

• Website hosting and technology providers
• Customer communication or scheduling providers
• Analytics providers
• Marketing and advertising providers
• Payment or business service providers, where applicable
• Professional advisers such as accountants, attorneys, or insurers
• Government agencies, regulators, courts, or law enforcement when required by law

We may also disclose information when we reasonably believe disclosure is necessary to protect our rights, property, customers, employees, business, or the safety of others.

If our business or assets are involved in a merger, acquisition, financing, restructuring, or sale, information may be transferred as part of that transaction where permitted by law.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with legal, tax, accounting, insurance, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted through our website or stored electronically.

10. Your Privacy Choices and Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, or obtain information about how your personal information is processed.

Some rights are subject to exceptions and limitations under applicable law.

To submit a privacy-related request, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

11. Colorado Privacy Rights

Colorado residents may have rights under applicable Colorado privacy laws, including the Colorado Privacy Act, when those laws apply to the processing activity and business involved.

Depending on applicability and statutory exceptions, qualifying consumers may have rights relating to access, correction, deletion, data portability, and certain types of data processing.

Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.

12. Children's Privacy

Our website and plumbing services are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

13. External Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. Visiting a third-party website is subject to that website's own terms and privacy policy.

14. Do Not Track Signals

Some browsers provide “Do Not Track” or similar privacy signals. Because there is not a universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track setting.

Where applicable law requires recognition of a legally valid opt-out preference signal, we will endeavor to comply with applicable requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Rocky Mountain Plumbing & Drains
Denver, Colorado
Phone: 720-610-0250

You may also contact us through the contact form available on our website.